Installation is only
the beginning.
Advanced Install Service provides troubleshooting, remote support, preventive maintenance, system upgrades and ongoing technical assistance to help keep security, network, AV and automation systems operating the way they should.
Support built around the systems you rely on.
Technology changes, equipment ages and customer requirements evolve. AIS supports both systems we install and many existing systems through troubleshooting, repair, remote assistance, modernization and ongoing maintenance options designed to reduce downtime and simplify support.
Remote Technical Support
When supported equipment allows it, many programming, connectivity and configuration issues can be diagnosed remotely before an on-site visit is required.
On-Site Troubleshooting
Field service for cameras, access control, security systems, network equipment, AV systems and connected technology.
Preventive Maintenance
Scheduled system inspections and health reviews can help identify developing issues before they turn into larger failures.
Wi-Fi & Network Optimization
Review wireless coverage, network performance, switching, connectivity and infrastructure supporting security and AV systems.
System Upgrades
Modernize aging cameras, controllers, recorders, network equipment, displays and other technology while preserving usable infrastructure where practical.
System Expansion
Add cameras, controlled doors, wireless coverage, speakers, displays or other technology as facilities and operational needs grow.
Maintenance and service options for existing customers.
Customers who rely on their technology every day may benefit from ongoing support options designed to simplify service, reduce downtime and make future maintenance more predictable.
Identify the issue. Resolve the problem. Verify the system.
Effective service starts with understanding what changed, what is failing and whether the issue involves hardware, infrastructure, configuration or network connectivity.
Understand the Issue
Gather system information, symptoms, error messages and details about any recent changes.
Identify the Cause
Determine whether the problem involves hardware, cabling, network connectivity, software or configuration.
Repair or Correct
Repair, replace, reconfigure or upgrade the affected component or system as appropriate.
Test the System
Confirm proper operation and verify the affected technology is functioning as intended.
We didn't install it? We may still be able to help.
Customers often inherit security, network and AV systems installed by another contractor or systems that have been in service for many years.
AIS can evaluate many existing systems and determine whether they are practical to repair, expand or modernize. When replacement makes more sense, we can help develop an upgrade path rather than continuing to invest in aging technology.
Need service or technical support?
Tell us what system you're having trouble with and what it's doing. We'll help determine the best next step.